![]() agenda Official records of meetings are known as minutes. Preparing and following a(n) _ will help to ensure that you cover the topics you set out to cover and achieve the outcomes that you wish. To plan a successful meeting, you should determine the focus of the meeting & decide who should attend & choose a good time and place to hold the meeting. Listening An effective way to be a better listener is to take notes while you are listening. With international audiences, which of the following delivery techniques should you avoid? Idioms, jargon, and acronyms & Sports metaphors & Jokes _ requires taking action, interpreting the message, and assessing its worth. visual aids When delivering your presentation, you should use movement and gestures. opening and closing Well-planned _ can clarify and simplify your message because they communicate clearly, quickly, and vividly. Audiences best remember the _ of any given presentation. sales proposal What is a top priority for all proposal writers? Meeting the deadline & Producing a high-quality, persuasive document & Receiving favorable evaluations Which of the following principles of writing can also be applied to preparing presentations? Know your purpose and your audience & Organize your information & Determine the amount of information necessary to convey your message. format & content The _ is a company's offer to provide specific goods or services to a potential buyer within a specified period of time for a specified price. Granting agencies often specify _ requirements for these proposals. letter of inquiry Grant and research proposals are written to request the approval of, and usually funding for particular projects. solicited proposal Many unsolicited proposals are preceded by a _ that specifies a problem or unmet need to determine whether there is any potential interest. A(n) _ is written in response to a request for bids on goods and services by another company, or by a local, state, or federal government agency. memo / a superior within an organization Which of the following would be an appropriate purpose for an internal proposal? To request salary increases External proposals are prepared for clients and customers outside your company. benefits Internal proposals are usually written in _ format and sent to _. It is always a good idea to discuss the _ of your proposal to your audience. Usability testing What is a benefit of usability testing? Greater safety & Improved efficiency & Fewer customer complaints The main objective of a proposal is to persuade. _ is a common method for diagnosing potential problems by having a test subject follow the draft instructions to perform a task. What can companies do to combat this problem? Adopt both a full-scale instructor's manual and a quick-start guide. Users are often intimidated by a thick user's manual full of dense legalistic text. What is a general rule of thumb regarding illustrations? Instructions for inexperienced readers should contain more illustrations than those for experienced readers. When cautioning a reader about what not to do, you must use a slash through the image. ![]() An adequate warning must identify the hazard and the potential seriousness of the risk & give the likely results of ignoring the warning & describe how to avoid the hazard and thus the injury. Instructions must warn of all risks and hazards. Required Equipment and Materials Make instructions clear and concise by writing them as commands. Many instructions for product assembly are organized into four parts: Introduction, _, Procedure, and Conclusion. When writing instructions, can you ever use specialized vocabulary and abbreviations? Yes, for coworkers. ![]() How can you accomplish this? Perform the operation yourself and take notes on each step & Watch someone else perform the operation and take notes on each step & Question someone who knows the procedure and record their responses. ![]() To write accurate instructions, you must thoroughly understand the task you are describing.
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